Cancellation Policy

OFF-PEAK CANCELLATION POLICY

If more than 7 days notice is given for a reservation cancellation during off-peak season, guests will be refunded their full payment less a $50.00AUD cancellation fee per cabin or site. At least 7 days notice must be given for booking or date alterations. An administration fee of $50 per reservation will apply for each date change or change of cabin/site type made. Date changes are subject to availability.

If cancelling within 7 days of due arrival date no refund will be given.

If you do not notify the park of your cancellation or do not arrive by 10am the day after your scheduled arrival date, your booking will be cancelled and deposit forfeited.

Park Lane Holiday Parks reserves the right to cancel bookings for ‘no shows’.

Group Bookings: Upon booking for a group (10 or more bookings), a deposit of one night's stay is required per Cabin/Site. This deposit is non-refundable for cancellations within one month of the arrival dates. Any cancellation more than one month prior to the arrival date will incur a $50 administration fee per cabin/site booked and all remaining amounts will be refunded.

PEAK CANCELLATION POLICY

Includes public holidays, long weekends, school holidays and special events – bookings require a security deposit of the first nights tariff when booking. When booking online, full payment is taken at time of booking.

If more than 28 days notice is given for a reservation cancellation during peak season, guests will be refunded their full payment less a $50.00AUD cancellation fee per cabin or site. At least 28 days notice must be given for booking or date alterations. An administration fee of $50 per reservation will apply for each date change or change of cabin or site type made. Date changes are subject to availability.

If cancelling within 28 days of due arrival date no refund will be given.

If you do not notify the park of your cancellation or do not arrive by 10am the day after your scheduled arrival date, your booking will be cancelled and deposit forfeited.

Park Lane Holiday Parks reserves the right to cancel bookings for ‘no shows’.

Groovin' the moo (Bendigo Only)

If more than 60 days' notice from due arrival date is given for a Groovin' the Moo reservation cancellation, guests will be refunded their payments less a $50.00 administration fee per site.

If cancelling within 60 days from due arrival date, no refund will be given.

If you do not notify the park of your cancellation or do not arrive by 10am the day after your due arrival date, your booking will be cancelled and all payments will be forfeited. Park Lane Holiday Parks reserves the right to cancel booking 'no shows'.

Should the 2023 Groovin' the Moo event be cancelled, guests will be refunded their payments less a $50.00 administration fee per site.