Terms & Conditions

Persons Under 18

Persons under the age of 18 are not permitted to make a reservation. We reserve the right to cancel any of these reservations.

Payment Terms

First nights rate is required as a security deposit with payment in full required 28 days prior to check in for bookings during peak periods, or 7 days prior to arrival for bookings during off-peak periods. If booking only one (1) night stay a payment in full is required when booking. When booking online, full payment is taken at time of booking.

Group bookings: First nights rate for each cabin/site is required as a security deposit with payment in full required 28 days prior to check in for bookings during peak periods, or 7 days prior to arrival for bookings during off-peak periods.

Check-in Policy

Please note that all guests are required to have a credit card upon check in as a pre-authorisation/security for the booking. This pre-authorisation of $5.00 will be deducted per Cabin. This is not a charge to your account and will only be used in the case of any unexpected damages, excessive cleaning requirements and other loss found upon check out (fair wear and tear excluded). Cash bonds are not accepted.

Depending on the financial institution of the card used for the pre-authorisation, it is automatically released from the hold within 5-10 working days.

Cancellation Policy

Off-Peak Season Cancellation Policy

If more than 7 days notice is given for a reservation cancellation during off-peak season, guests will be refunded their full payment less a $50.00AUD cancellation fee per cabin or site. At least 7 days notice must be given for booking or date alterations. An administration fee of $50 per reservation will apply for each date change or change of cabin/site type made. Date changes are subject to availability.

If cancelling within 7 days of due arrival date no refund will be given.

If you do not notify the park of your cancellation or do not arrive by 10am the day after your scheduled arrival date, your booking will be cancelled and deposit forfeited.

Park Lane Holiday Parks reserves the right to cancel bookings for ‘no shows’.

Group Bookings: Upon booking for a group (10 or more bookings), a deposit of one night’s stay is required per Cabin/Site. This deposit is non-refundable for cancellations within one month of the arrival dates. Any cancellation more than one month prior to the arrival date will incur a $50 administration fee per cabin/site booked and all remaining amounts will be refunded.

Peak Season Cancellation Policy

Includes public holidays, long weekends, school holidays and special events – bookings require a security deposit of the first nights tariff when booking. When booking online, full payment is taken at time of booking.

If more than 28 days notice is given for a reservation cancellation during peak season, guests will be refunded their full payment less a $50.00AUD cancellation fee per cabin or site. At least 28 days notice must be given for booking or date alterations. An administration fee of $50 per reservation will apply for each date change or change of cabin or site type made. Date changes are subject to availability.

If cancelling within 28 days of due arrival date no refund will be given.

If you do not notify the park of your cancellation or do not arrive by 10am the day after your scheduled arrival date, your booking will be cancelled and deposit forfeited.

Park Lane Holiday Parks reserves the right to cancel bookings for ‘no shows’.

Payment Methods

You have the choice of one of the following payment options:

BPAY ®. Please refer to your booking confirmation for our BPAY ® Biller Code and Reference Number.
Visa or Mastercard at time of booking and for all on-line bookings. Please note, payments made by credit card will incur a transaction fee reflecting bank charges incurred by Park Lane Holiday Parks for these payments. Current fees are 1.5% of the transaction total for Visa & MasterCard payments over $500.00. (This does not apply to payments made online)
Direct deposit within 3 business days – please quote your reservation number to identify your payment. (not available for on-line bookings)

Payment Plans

The minimum booking total for a payment plan is $500.00. Payable by credit or debit card, each instalment will incur a $2.50 administration fee. Each payment plan will be paid in equal instalments, with the guest choosing weekly, fortnightly or monthly increments. Instalments calculated automatically at checkout.

The final instalment is due the day prior to arrival. Should a payment be missed or declined, you may be charged a dishonour fee of $10.00 or your booking may be cancelled with the deposit forfeited. Standard cancellation policy applies for all cancellations.

Rate Inclusions for Bookings

All rates are quoted for 2 guests only

Extra person charge for cabin accommodation is:

Adults (14 years old and older) – $20 per person per night
Children (3 to 13 years old) – $15 per child per night
Infants (0 to 2 years old) – Free

Extra person charge for sites and ensuite sites is:

Adults (14 years old and older) – $15 per person per night
Children (3 to 13 years old) – $12 per child per night
Infants (0 to 2 years old) – Free.

Visitor Day Pass

We know that sometimes guests like to have friends and family come and visit them while staying at our park. Sometimes during peak seasons this can put a squeeze on our facilities which are primarily for guests, and therefore our facilities require extra maintenance. You and your group must be visiting a paying guest and be required to wear a wristband for the duration of your visit which can be collected from reception at the beginning of your visit.

Visitors must have vacated the park by 6pm and are not allowed to stay overnight.

$10 per person
$30 per family/group (5 max)
10am ’til 6pm

Accommodation Allocation

We endeavour to provide the accommodation you have booked, however we reserve the right to re-allocate to the same style of accommodation if deemed necessary.

Guarantee Your Site or Cabin

As mentioned above, occasionally parks will need to re-allocate guests to same style accommodation in an effort to accomodate guest groups of varying sizes and requirements. However, if you would like to guarantee your site or cabin, we do offer a one-off $25 charge to lock in your accommodation choice. Please make sure ask your park at the time of your booking.

Cabin and Site Capacity

Cabins – Extra persons complies with maximum cabin occupancy for each accommodation style.
Sites – A maximum of eight (8) persons per site.

Arrival and Departure Times

Cabins

Check-in is 2.00pm
Check-out is 10.00am
If arriving after 6pm please contact the park prior to 6.00pm to make arrangements for after-hours arrival key or site allocations.

Sites

Check-in is 2.00pm (12pm for BIG4 Perks Members)
Check-out is 10.00am or by arrangement with management.
If arriving after 6.00pm please contact the park prior to 5.00pm to make arrangements for after-hours arrival key/site allocations

Late Check-out

A late checkout is available for all guests at a cost of $50.00 for cabins and $10 for powered sites until 12pm (subject to availability).

Early Departure

No refunds are available should you decide to shorten your stay after arrival.

Group Bookings

Park Lane Holiday Parks offer great deals for group/club bookings – please speak with management for specials and inclusions.
We require a nominated contact person for the group/club.
All bookings require a security deposit of one night’s deposit when booking.

Fire Pits

Fire pits, including both individual hire units and communal fire areas, are available for guest use during the cooler months only. They may be used exclusively between 1 March and 30 September each year. Outside of this period (1 October to 28/29 February), fire pits are not available due to total fire bans and increased fire risk.

Use of fire pits is always subject to prevailing weather conditions. Fire pits must not be used when the temperature exceeds 30°C, during periods of high wind, or when CFA fire restrictions or bans are in effect. Park management reserves the right to prohibit the use of fire pits at any time, at their absolute discretion, if conditions are deemed unsafe. This decision is final and not subject to negotiation.

All fire pit use must comply with the safety requirements outlined in the Fire Pit Handout, which is issued to guests upon check-in. As part of these requirements, fire pits must be positioned off the ground, and a bucket of water must be kept within close proximity at all times.

A limited number of fire pits are available for hire for a fee. Hired fire pits will be delivered and positioned by park staff to ensure compliance with safety guidelines.

Failure to follow fire pit rules and safety instructions may result in the immediate removal of fire pit equipment and/or eviction from the park, without refund.

We Welcome Pets!

At Park Lane Holiday Parks, we understand that your pets are a part of the family. That’s why we are happy to offer a wide range of pet friendly accommodation to suit your furry little friends.

As a family friendly park, the safety and comfort of all our guests is of the utmost importance. We welcome pets at the Park Managers discretion and other pets by negotiation. Guests can discuss their specific needs by contacting reception prior to booking and speaking to one of our friendly Guest Experience Officers.

We have a detailed Pet Policy that includes our pet fees/charges, pet criteria that must be met, plus Park Lane Petiquette – a guide to having your four legged friend stay with us.

Please read our Pet Policy below and don’t hesitate to call us if there is any doubt or confusion when it comes to booking in your little buddy.

At Park Lane Holiday Parks, we understand that your pets are a part of the family! That’s why we’re happy to offer a wide range of pet friendly accommodation to suit your furry little friends.

For the comfort of all our guests, here are some of the things you’ll need to know when staying at a Park Lane Holiday Park with your pet.

Things to know

In accordance with the Disability Discrimination Act 1992, Service/Assistance Dogs are exempt from this policy and are welcome in ALL Park Lane Holiday Parks.
For our guests who may experience severe allergy issues, we offer designated cabins that are strictly pet-free for your convenience. Please contact reception and speak to one of our friendly Guest Experience Officers who will be able assist in finding the right cabin for your next holiday. We cannot guarantee the availability of a pet-free cabin and therefore strongly recommend you discuss your preference prior to booking your accommodation, rather than at check-in.

For dogs to be permitted in park and in cabins, they must meet the following criteria:

Maximum of 2 pets in one cabin/site.
Pets must be house trained and well behaved.
Pets are not permitted on the beds or couches within our cabins.
Pets own bedding or crate/s must be supplied by the guest.
The breed and size of the dog must be declared at the time of reservation.
Though we understand that dogs do bark, excessive and ongoing barking is not ideal for guests to enjoy a peaceful getaway and will not be tolerated.
Pets that shed excessively will not be permitted inside the cabins.
For the health and safety of all our guests and their pets, all visiting pets must be treated for fleas prior to arrival and be up to date on all vaccinations as required.
“Dangerous Dogs” as defined in 34A of the Domestic Animals Act 1994 are prohibited within all parks.
The acceptance of pets (including but not limited to dogs), is at the ultimate discretion of Management. Acceptance may be revoked at any time.

Pet Fees & Charges

A ‘Nightly Pet Charge’ for all CABIN bookings of $15.00 will be applied per pet, per night and is payable at time of booking.
- This fee covers dirt brought in from paws, reasonable amounts of pet hair and general pet smells.
A ‘Nightly Pet Charge’ for all SITE bookings of $5.00 will be applied per pet, per night and is payable at time of booking.
- This fee covers park pet facilities and maintenance.
An ‘Excessive Cleaning Fee’ (from $200) will be charged if a cabin is left in an unacceptable condition due to pets.
- This includes pet hair on beds/couches, inside toilet accidents, minor repairs etc.
Further damage to floors, furniture and fixings will be recorded, assessed, repaired and billed accordingly.

Park Lane ‘Petiquette’

Pets are the responsibility of their owners at all times and must not be left unattended inside cabins unless crate trained and enclosed in a suitable crate. Where dogs are kept in a crate in a cabin;
- The temperature of the cabin should also be maintained in such a way suitable for the weather.
- The pet must not be left unattended for extended periods of time or overnight.
No wet or excessively dirty pets are permitted inside cabins.
Owners must pick up after their pets doo doo and deposit in the outside bins provided.
All dogs must be kept on their lead whilst out in the park.
Pet blankets and accessories are not to be washed in the cabin or communal washing machines.
Guests are requested to advise reception of any loss or damages that may have been caused during their stay. Staff will review the situation and where necessary, charges will be applied as per the guest’s reservation terms and conditions.

We’re all about PET DIVERSITY!

If your best animal friend doesn’t come with four paws and a waggy tail, call and speak to one of our wonderful Guest Experience Officers prior to booking and they will advise whether we can accommodate your scaly or feathered mate.

E-Scooters & E-Bikes

For the safety and enjoyment of all our guests, Park Lane Holiday Parks prohibits the use of e-scooters, e-bikes, and other electronic sporting equipment within the park premises. This policy ensures a peaceful environment, reduces the risk of accidents, and protects our natural surroundings.

Guests found using such equipment will be asked to cease immediately, and repeated violations may result in eviction from the park without a refund. We appreciate your cooperation in maintaining a safe and serene holiday experience for everyone.

Bunk Beds

Please be advised: Work Law Health & Safety state that operators must comply with the Australian Standard AS/NZS 4220:2003 “Children under the age of 9 years are not permitted to use the top bunk, children must not play on top bunk”. Please take this into consideration when making your booking.

Supplies

A complimentary starter pack of tea, coffee, sugar and soap are provided in your cabin accommodation but please note these are not restocked during your stay.

Promotional Material

You and/or the children in Park Lane Holiday Parks may be photographed for historical and marketing purposes, please let management know if there is any reason you cannot be photographed. Should your image be reproduced, you will have no interest in copyright of the image, which is the sole right of Park Lane Holiday Parks and Parky’s Play. You will not be entitled to financial reimbursement for participation in photographs and/or their subsequent publication.

BIG4 Holiday Parks

BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4 Member Park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.

Privacy Policy

This Privacy Policy has been published to provide a clear and concise outline of how and when personal information is collected, disclosed, used, stored and otherwise handled by Park Lane Holiday Parks. The Policy relates to personal information collected by any means and by any technology.

1. Collection of Personal Information

Personal information is information or opinion from which an individual’s identity may be ascertained. The nature of personal information collected by Park Lane Holiday Parks generally comprises an individual’s name and contact details (including address, phone, fax and e-mail).

Park Lane Holiday Parks does not collect personal information unless it is necessary for BIG4 Park Lane Holiday Parks to perform one or more of its functions and activities.

Park Lane Holiday Parks will destroy personal information when it is no longer required for such functions and activities.

Park Lane Holiday Parks will generally collect personal information from you directly.

2. Use and Disclosure of Personal Information

Park Lane Holiday Parks will use and disclose your personal information for the purpose for which the personal information was initially collected.

Park Lane Holiday Parks may also use that personal information for a purpose related to the initial purpose of collection if that other purpose would be within your reasonable expectations. Related purposes might include internal auditing and administration, adding your name to a contact list, guest list or invitation list or helping us to identify production and broadcast activities which may be of benefit or interest to you.

Park Lane Holiday Parks will not use or disclose your personal information for any other purposes without first obtaining your express or implied consent. Park Lane Holiday Parks may however be required to disclose your personal information without your consent if the disclosure is:

required or authorised by law;
required in order to investigate an unlawful activity;
required by an enforcement body for investigative activities; or necessary to prevent a serious and imminent threat to a person’s life, health or safety, or to public health or safety.

Generally, Park Lane Holiday Parks will retain your personal information within Australia and not use or disclose it overseas. However, on some occasions the information may need to be transferred overseas in order to perform one of the Park Lane Holiday Parks’ functions or activities.

In these circumstances, Park Lane Holiday Parks will either obtain your express or implied consent or will use its best endeavours to ensure that your personal information will receive protection similar to that which it would have if the information were in Australia.

3. Direct marketing

From time to time Park Lane Holiday Parks may send you information regarding functions or activities.

If you do not wish to receive direct marketing information, please let Park Lane Holiday Parks know. Park Lane Holiday Parks will take immediate steps to ensure that you do not receive any direct marketing information in future.

4. Changes to this Policy

Park Lane Holiday Parks may change this Policy from time to time for any reason and will update the Policy accordingly.

Terminology

Welcome to the Park Lane Holiday Parks Web site. By using our site, you are agreeing to comply with and be bound by the following terms of use. Please review the following terms carefully. If you do not agree to these terms, you should not use this site. The terms “us” or “we” or “our” refers to Park Lane Holiday Parks, the owner of the website. The term “you” refers to the user or viewer of our website.

Copyright

The content, organisation, graphics, design, compilation, digital conversion and other matters related to the Site are protected under applicable copyrights, trademarks and other proprietary (including but not limited to intellectual property) rights. The copying, redistribution, use or publication by you of any such matters or any part of the Site, is strictly prohibited. You do not acquire ownership rights to any content, document or other materials viewed through the Site. Some of the content on the site is the copyrighted work of third parties.

Restrictions and Prohibitions on Use

1. Promotion Period:

Offer applies only to new bookings made between 14 May 2025 and 28 August 2025.

2. Stay Period:

Valid for stays between 1 June 2025 and 28 August 2025.

3. Eligibility:

Promotion available at all Park Lane Holiday Park locations: Yarra Valley, Phillip Island, Shepparton, Wonthaggi, Bendigo, and Traralgon.
Valid for all accommodation types, including cabins, glamping tents, and camping sites.
Accommodation occupancy levels must not exceed the limits outlined in booking guidelines.

4. Booking Requirements:

Offer is only available for bookings made directly via the Park Lane Holiday Parks website or over the phone with our reservations team.
Use promo code WINTER25 for cabin bookings and WINTER25S for camping site bookings when booking online or over the phone.

5.Exclusions:

Offer is not available for existing bookings made prior to 14 May 2025.
Cannot be combined with any other discount, offer, or promotion.

6. General Conditions:

Standard booking and cancellation policies apply.

Subject to availability at the time of booking.

Park Lane Holiday Parks reserves the right to amend or withdraw the promotion at any time without notice.