Terms and Conditions

 Park Lane Holiday Parks

Persons under 18

Persons under the age of 18 are not permitted to make a reservation.  We reserve the right to cancel any of these reservations.

Payment Terms

First nights tariff is required as a security deposit with payment in full required upon check-in.  If booking only one (1) night stay a payment in full is required when booking.

On-line: Full payment is taken at time of booking.

Check In Policy

Please note that all guests are required to have a credit card upon check in as a pre-authorisation/security for the booking. This pre-authorisation of $5.00 will be deducted per Cabin or Villa. This is not a charge to your account and will only be used in the case of any unexpected damages, excessive cleaning requirements and other loss found upon check out (fair wear and tear excluded). Cash bonds are not accepted.

Depending on the financial institution of the card used for the pre-authorisation, it is automatically released from the hold within 5-10 working days.

Cancellation Policy

If more than 7 days notice is given for a reservation cancellation during off-peak season, guests will be refunded their full payment less a $50.00AUD cancellation fee per cabin or site. At least 7 days notice must be given for booking or date alterations. An administration fee of $50 per reservation will apply for each date change or change of cabin/site type made. Date changes are subject to availability.

If cancelling within 7 days of due arrival date no refund will be given.

If you do not notify the park of your cancellation or do not arrive by 10am the day after your scheduled arrival date, your booking will be cancelled and deposit forfeited.

Park Lane Holiday Parks reserves the right to cancel bookings for ‘no shows’.

Group Bookings: Upon booking for a group (10 or more bookings), a deposit of $100 is required per Cabin/Villa and $50 per powered or ensuite site. This deposit is non-refundable for cancellations within one month of the arrival dates. Any cancellation more than one month prior to the arrival date will incur a $50 administration fee per booking and all remaining amounts will be refunded.

Peak Season Cancellation Policy

Includes public holidays, long weekends, and special events – bookings require a security deposit of the first nights tariff when booking.

On-line: Full payment is taken at time of booking.

If more than 28 days notice is given for a reservation cancellation during peak season, guests will be refunded their full payment less a $50.00AUD cancellation fee per cabin or site. At least 28 days notice must be given for booking or date alterations. An administration fee of $50 per reservation will apply for each date change or change of cabin or site type made. Date changes are subject to availability.

If cancelling within 28 days of due arrival date no refund will be given.

If you do not notify the park of your cancellation or do not arrive by 10am the day after your scheduled arrival date, your booking will be cancelled and deposit forfeited.

Park Lane Holiday Parks reserves the right to cancel bookings for ‘no shows’.

Payment Methods

You have the choice of one of the following payment options:

  • BPAY ®. Please refer to your booking confirmation for our BPAY ® Biller Code and Reference Number.
  • Visa or Mastercard at time of booking and for all on-line bookings. Please note, payments made by credit card will incur a transaction fee reflecting bank charges incurred by Park Lane Holiday Parks for these payments. Current fees are 1.5% of the transaction total for Visa & MasterCard payments over $500.00. (This does not apply to payments made online)
  • Direct deposit within 3 business days – please quote your reservation number to identify your payment. (not available for on-line bookings)

Rate Inclusions for Bookings

All rates are quoted for 2 guests only

  • Extra person charge for cabin and villa accommodation is:
    • 14 years old and older – $19 per person per night
    • 3 to 13 years old – $15 per child per night
    • 0 to 2 years old – Free

 

  • Extra person charge for sites and ensuite sites is:
    • 14 years old and older – $14 per person per night
    • 3 to 13 years old – $12 per child per night
    • 0 to 2 years old – Free

Accommodation Allocation

We endeavor to provide the accommodation you have booked, however we reserve the right to re-allocate to the same style of accommodation if deemed necessary.

Villa and site capacity

  • Villas – extra persons complies with maximum villa occupancy for each villa type
  • Sites – maximum persons per site is six

Arrival and Departure times

Villas

  • Check-in is 2.00pm
  • Check-out is 10.00am
  • If arriving after 6pm please contact the park prior to 6.00pm to make arrangements for after-hours arrival key or site allocations

Sites

  • Check-in is 12 noon
  • Check-out is 10.00am or by arrangement with management.
  • If arriving after 6.00pm please contact the park prior to 5.00pm to make arrangements for after-hours arrival key/site allocations

Late Check-out

A late checkout is available for all guests at a cost of $50.00 for cabins and $10 for powered sites until 12pm (subject to availability).

Early Departure

No refunds are available should you decide to shorten your stay after arrival.

Group Bookings

  • Park Lane Holiday Parks offer great deals for group/club bookings – please speak with management for specials and inclusions.
  • We require a nominated contact person for the group/club
  • All bookings require a security deposit of $50 per site and $100 per cabin and villa when booking

Pet Policy

Please note: Due to the natural wildlife in our Yarra Valley holiday park, this park is NOT pet friendly.

Pets are permitted in the park at the Park Managers discretion. Owners are required to ensure that pets are under control at all times, when walking your pet within the park you must use a leash at all times and collect/dispose of droppings. We provide dispenser bags for your convenience. Please note that due to the natural wildlife within the park, BIG4 Yarra Valley Park Lane Holiday Park does not accept pets.

Pets must not be left unattended at any time during your stay. Pets are not permitted in or near amenities, park ensuites or villas.  Our budget cabins are designated for pets to be inside.

Bunk Beds

Please be advised: Work Law Health & Safety state that operators must comply with the Australian Standard AS/NZS 4220:2003 “Children under the age of 9 years are not permitted to use the top bunk, children must not play on top bunk”.  Please take this into consideration when making your booking.

Supplies

A complimentary starter pack of tea, coffee, sugar and soap are provided in your cabin and villa accommodation but please note these are not restocked during your stay.

Promotional Material

You and/or the children in Park Lane Holiday Parks may be photographed for historical and marketing purposes, please let management know if there is any reason you cannot be photographed. Should your image be reproduced, you will have no interest in copyright of the image, which is the sole right of Park Lane Holiday Parks and Parky’s Fun Park. You will not be entitled to financial reimbursement for participation in photographs and/or their subsequent publication.

BIG4 Holiday Parks

BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4 Member Park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.

Privacy Policy

Park Lane Holiday Parks respects your privacy and are committed to protecting that privacy. Accordingly, we will only deal with your personal information in accordance with our privacy policy as stated below:

Collection of your Information

The type of information we collect includes:

  • your name and contact details
  • identification details
  • payment and transaction details
  • BIG4 Membership status and number (if applicable)
  • your computer IP address when visiting our website
  • records of your communications and interactions with us, such as previous visits with any of our parks
  • financial information for invoicing and payment of services, all credit card information is encrypted and secured

This personal information is necessary for us to carry out our business functions and does depend on the nature of our interactions with you.

How we collect Information

Generally, information is collected by us directly however we may also receive information about you from third parties. Information collect by us directly can be collected via:

  • any discussions we have with you, either in person or via telephone/email.
  • through guest feedback forms
  • through accounts and payments you make
  • through third parties, including companies booking on your behalf or online booking agents

Use and Disclosure of your Information

We will only use your personal information for the reasons we collected it. Unless we have first obtained your consent, these reasons and the parties to whom we might disclose it will be reasonably apparent to you when we collect your information and our use and disclosure of that information will only be for our business activities.

If we have marketed our products and services to you and you no longer wish to receive those sorts of communications from us, you should contact one of our operators on 1800 44 00 00 and we will ensure this is corrected. Any other use or disclosure we make of your personal information will only be as required by law.

Data Quality and Security

We will take all reasonable steps to:

  • make sure that the personal information we collect, use or disclose is accurate, complete and up to date
  • protect the information from misuse, loss or unauthorised access, modification or disclosure both physically and through computer security methods
  • destroy or permanently de-identify the information if it is no longer needed for any purpose.

Access to and Correction of your Information

If you would like access to any records of personal information we have about you or you believe any information we have about you requires correction, contact us on 1800 44 00 00

Terminology

Welcome to the Park Lane Holiday Parks Web site. By using our site, you are agreeing to comply with and be bound by the following terms of use. Please review the following terms carefully. If you do not agree to these terms, you should not use this site. The term t or “us” or “we” or “our” refers to Park Lane Holiday Parks, the owner of the Web site. The term “you” refers to the user or viewer of our Web site.

Copyright

The content, organisation, graphics, design, compilation, digital conversion and other matters related to the Site are protected under applicable copyrights, trademarks and other proprietary (including but not limited to intellectual property) rights. The copying, redistribution, use or publication by you of any such matters or any part of the Site, is strictly prohibited. You do not acquire ownership rights to any content, document or other materials viewed through the Site. Some of the content on the site is the copyrighted work of third parties.

Restrictions and Prohibitions on Use

Your access and use of the Site and any information, materials or documents therein are subject to the following restrictions and prohibitions on use: You may not (a) copy, republish, sell, lease, loan, transmit or otherwise make available in any form or by any means all or any portion of the Site or any content retrieved there from; (b) use of the Site or any materials obtained from the Site to develop, of as a component of, any information, storage and retrieval system, database, information base, or similar resource (in any media now existing or hereafter developed), that is offered for commercial distribution of any kind, including through sale, license, lease, rental, subscription, or any other commercial distribution mechanism.

Check In & Win Facebook Competition

  1. The promoter is: PLHP Pty Ltd whose registered office is at 26-28 Park Lane, Traralgon, VIC 3844.
  2. There is no entry fee and no purchase necessary to enter this competition other than a confirmed accommodation booking at one of our BIG4 Park Lane Holiday Parks. Entry to Parky’s Fun Park Traralgon & Parky’s Indoor Play Centre Bendigo are not included in this promotion.
  3. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
  4. Route to entry for the competition and details of how to enter are via
    1. https://www.facebook.com/TPLHP
    2. https://www.facebook.com/BPLHP
    3. https://www.facebook.com/SPLHP
    4. https://www.facebook.com/YVPLHP
  5. Only one entry will be accepted per person. Multiple entries from the same person will be disqualified.
  6. Closing date for entry will be 30/08/2017. After this date no further entries to the competition will be permitted.
  7. No responsibility can be accepted for entries not received for whatever reason.
  8. The rules of the competition and how to enter are as follows:
    1. Entrants must ‘check-in’ on Facebook with a photo of their stay at any one of our four Park Lane Holiday Parks.
    2. Use the hashtag #parklanememories in your post.
    3. Entrants will then automatically be entered into the draw to win a $500 Holiday Park Gift Voucher.
  9. The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.
  10. The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.
  11. The prize is as follows: $500 Holiday Park Gift Voucher which can be redeemed at any of our Park Lane Holiday Parks and subject to the following voucher terms and conditions:
    1. This voucher is valid until 31.12.2018 – no extension or changes to valid dates will be accepted.
    2. Voucher is valid for all Park Lane Holiday Parks and redeemable for mid-week and off-peak stays only.
    3. Voucher cannot be combined with any other promotional offer or discount and remains the property of Park Lane Holiday Parks. Original vouchers only accepted – no photocopies.
    4. Voucher must be presented to receptionist upon arrival of your stay to redeem the whole amount, if your purchase exceeds the voucher amount you must contribute the difference in value. The voucher must be redeemed in full for the above inclusions. The voucher cannot be used towards subsequent purchases during your stay.
    5. We reserve the right to change any terms contained in this disclaimer.
    6. The prize is as stated and no cash or other alternatives will be offered. The prizes are not transferable.
  12. Winners will be chosen at random by the promoter on 31/08/2017.
  13. The winner will be announced on Facebook and notified by Inbox on Facebook. If the winner cannot be contacted or do not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
  14. The promoter will notify the winner when and where the prize can be collected / is delivered.
  15. The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.
  16. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
  17. The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current Australian data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
  18. Entry into the competition will be deemed as acceptance of these terms and conditions.
  19. This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or any other Social Network. You are providing your information to Park Lane Holiday Parks and not to any other party. The information provided will be used in conjunction with the following Privacy Policy found at https://www.parklaneholidayparks.com.au/privacy-policy/
  20. Park Lane Holiday Parks decision as to those able to take part and selection of winners is final. No correspondence relating to the competition will be entered into.
  21. Park Lane Holiday Parks shall have the right, at its sole discretion and at any time, to change or modify these terms and conditions, such change shall be effective immediately upon posting to this webpage.
  22. Park Lane Holiday Parks also reserves the right to cancel the competition if circumstances arise outside of its control.