Terms & Conditions


Currently, our Bendigo, Shepparton, Traralgon, Wonthaggi and Yarra Valley parks are open for business!

  • Masks inside only.
  • Bookings permitted for single households and up to 10 additional people.
  • Some facilities (pool, recreation room, Park Lane Play, putt putt, high ropes course, gym and spa) at each park will be for fully vaccinated only, however ALL travellers are welcome at our parks! 
  • Our Play Centres in Bendigo and Traralgon are open to public and guests. Must be fully vaccinated if 16 years or older.

COVID-19 Health and Safety Restrictions

For the safety of our guests and team and, to comply with current COVID-19 restrictions, guests at Park Lane Holiday Parks must abide by the following:

  • Please do not visit a Park Lane Holiday Park if you or any other member of your family and/or booking is unwell.
  • If you or a member of your booking becomes unwell whilst staying at a Park Lane Holiday Park, or anytime in the two weeks following your departure, you must advise Park Lane Holiday Parks immediately.
  • Hand sanitizer is provided at several stations around the park for your use.
  • All guests and team members must keep a safe distance of 1.5m between other individuals where possible.
  • We encourage all guests and staff to download and activate the COVIDSafe app.
  • All guests must be listed in your booking, including name and contact phone number.
  • A mandatory registration form must be signed prior to checking in.

Persons under 18

Persons under the age of 18 are not permitted to make a reservation.  We reserve the right to cancel any of these reservations.

Payment Terms

First nights tariff is required as a security deposit with payment in full required upon check-in.  If booking only one (1) night stay a payment in full is required when booking. When booking online, full payment is taken at time of booking.

Check-In Policy

Please note that all guests are required to have a credit card upon check in as a pre-authorisation/security for the booking. This pre-authorisation of $5.00 will be deducted per Cabin. This is not a charge to your account and will only be used in the case of any unexpected damages, excessive cleaning requirements and other loss found upon check out (fair wear and tear excluded). Cash bonds are not accepted.

Depending on the financial institution of the card used for the pre-authorisation, it is automatically released from the hold within 5-10 working days.

Cancellation Policy

Off-Peak Season Cancellation Policy

If more than 7 days notice is given for a reservation cancellation during off-peak season, guests will be refunded their full payment less a $50.00AUD cancellation fee per cabin or site. At least 7 days notice must be given for booking or date alterations. An administration fee of $50 per reservation will apply for each date change or change of cabin/site type made. Date changes are subject to availability.

If cancelling within 7 days of due arrival date no refund will be given.

If you do not notify the park of your cancellation or do not arrive by 10am the day after your scheduled arrival date, your booking will be cancelled and deposit forfeited.

Park Lane Holiday Parks reserves the right to cancel bookings for ‘no shows’.

Group Bookings: Upon booking for a group (10 or more bookings), a deposit of one night's stay is required per Cabin/Site. This deposit is non-refundable for cancellations within one month of the arrival dates. Any cancellation more than one month prior to the arrival date will incur a $50 administration fee per cabin/site booked and all remaining amounts will be refunded.

Peak Season Cancellation Policy

Includes public holidays, long weekends, school holidays and special events – bookings require a security deposit of the first nights tariff when booking. When booking online, full payment is taken at time of booking.

If more than 28 days notice is given for a reservation cancellation during peak season, guests will be refunded their full payment less a $50.00AUD cancellation fee per cabin or site. At least 28 days notice must be given for booking or date alterations. An administration fee of $50 per reservation will apply for each date change or change of cabin or site type made. Date changes are subject to availability.

If cancelling within 28 days of due arrival date no refund will be given.

If you do not notify the park of your cancellation or do not arrive by 10am the day after your scheduled arrival date, your booking will be cancelled and deposit forfeited.

Park Lane Holiday Parks reserves the right to cancel bookings for ‘no shows’.

Payment Methods

You have the choice of one of the following payment options:

  • BPAY ®. Please refer to your booking confirmation for our BPAY ® Biller Code and Reference Number.
  • Visa or Mastercard at time of booking and for all on-line bookings. Please note, payments made by credit card will incur a transaction fee reflecting bank charges incurred by Park Lane Holiday Parks for these payments. Current fees are 1.5% of the transaction total for Visa & MasterCard payments over $500.00. (This does not apply to payments made online)
  • Direct deposit within 3 business days – please quote your reservation number to identify your payment. (not available for on-line bookings)


The minimum booking total for a payment plan is $500.00. Payable by credit or debit card, each instalment will incur a $2.50 administration fee. Each payment plan will be paid in equal instalments, with the guest choosing weekly, fortnightly or monthly increments. Instalments calculated automatically at checkout.

The final instalment is due the day prior to arrival. Should a payment be missed or declined, you may be charged a dishonour fee of $10.00 or your booking may be cancelled with the deposit forfeited. Standard cancellation policy applies for all cancellations.

Rate Inclusions for Bookings

All rates are quoted for 2 guests only

  • Extra person charge for cabin accommodation is:
    • Adults (14 years old and older) – $20 per person per night
    • Children (3 to 13 years old) – $15 per child per night
    • Infants (0 to 2 years old) – Free
  • Extra person charge for sites and ensuite sites is:
    • Adults (14 years old and older) – $15 per person per night
    • Children (3 to 13 years old) – $12 per child per night
    • Infants (0 to 2 years old) - Free


  • $10 per person
  • $30 per family/group (5 max)
  • 10am 'til 6pm.

We know that sometimes guests like to have friends and family come and visit them while staying at our park. Sometimes during peak seasons this can put a squeeze on our facilities which are primarily for guests, and therefore our facilities require extra maintenance. You and your group must be visiting a paying guest and be required to wear a wristband for the duration of your visit which can be collected from reception at the beginning of your visit. Visitors must have vacated the park by 6pm and are not allowed to stay overnight.

Accommodation Allocation

We endeavour to provide the accommodation you have booked, however we reserve the right to re-allocate to the same style of accommodation if deemed necessary.

Cabin and Site capacity

  • Cabins – Extra persons complies with maximum cabin occupancy for each accommodation style.
  • Sites – A maximum of eight (8) persons per site.

Arrival and Departure times


  • Check-in is 2.00pm
  • Check-out is 10.00am
  • If arriving after 6pm please contact the park prior to 6.00pm to make arrangements for after-hours arrival key or site allocations.


  • Check-in is 2.00pm (12pm for BIG4 Perks Members)
  • Check-out is 10.00am or by arrangement with management.
  • If arriving after 6.00pm please contact the park prior to 5.00pm to make arrangements for after-hours arrival key/site allocations

Late Check-out

A late checkout is available for all guests at a cost of $50.00 for cabins and $10 for powered sites until 12pm (subject to availability).

Early Departure

No refunds are available should you decide to shorten your stay after arrival.

Group Bookings

  • Park Lane Holiday Parks offer great deals for group/club bookings – please speak with management for specials and inclusions.
  • We require a nominated contact person for the group/club 
  • All bookings require a security deposit of one night's deposit when booking

Pet Policy

  • ​Due to the natural wildlife in Healesville, our BIG4 Yarra Valley Park Lane Holiday Park does not allow pets.
  • In accordance with the Disability Discrimination Act 1992, Service/Assistance Dogs are exempt from this policy and are welcome in ALL Park Lane Holiday Parks.
  • For our guests who may experience severe allergy issues, we offer designated cabins that are strictly pet-free for your convenience. Please contact reception and speak to one of our friendly Guest Experience Officers who will be able assist in finding the right cabin for your next holiday. We cannot guarantee the availability of a pet-free cabin and therefore strongly recommend you discuss your preference upon booking your accommodation, rather than at check-in.

For dogs to be permitted in park and in cabins, they must meet the following criteria:

  • The breed and size of the dog must be declared at the time of reservation.
  • Dogs must be house trained and well behaved.
  • Maximum 2 pets in one cabin.
  • Pets are not permitted on the beds or couches within our cabins.
  • Though we understand that dogs do bark, excessive and ongoing barking is not ideal for guests to enjoy a peaceful getaway.
  • Dogs that shed excessively will not be permitted inside the cabins.
  • For the health and safety of all our guests and their pets, all visiting dogs must be treated for fleas prior to arrival and be up to date on all vaccinations as required.
  • “Dangerous Dogs” as defined in 34A of the Domestic Animals Act 1994 are prohibited within all parks.
  • An additional ‘Nightly Pet Charge’ for all cabin bookings will be applied at $5.00 per pet. This amount is payable on check in.
  • An 'Excessive Cleaning Fee' (from $150) will be charged if a cabin is left in an unacceptable condition due to pets e.g. pet hair on beds/couches etc.
  • The acceptance of pets (including but not limited to dogs), is at the ultimate discretion of Management. Acceptance may be revoked at any time.

Our Doggy Do's & Don’ts:

  • Dogs are the responsibility of their owners at all times and must not be left unattended inside cabins unless crate trained and enclosed in a suitable crate. Where dogs are kept in a crate in a cabin;
    • The temperature of the cabin should also be maintained in such a way suitable for the weather.
    • The dog must not be left unattended for extended periods of time or overnight.
  • No wet or excessively dirty dogs are permitted inside cabins.
  • Owners must pick up after their pets and deposit in the wheelie bins provided.
  • All dogs must be kept on their lead whilst out in the park.
  • Pet blankets and accessories are not to be washed in the cabin or communal washing machines.
  • Guests are requested to advise reception of any loss or damages that may have been caused during their stay. Staff will review the situation and where necessary, charges will be applied as per the guest’s reservation terms and conditions.

Bunk Beds

Please be advised: Work Law Health & Safety state that operators must comply with the Australian Standard AS/NZS 4220:2003 “Children under the age of 9 years are not permitted to use the top bunk, children must not play on top bunk”.  Please take this into consideration when making your booking.


A complimentary starter pack of tea, coffee, sugar and soap are provided in your cabin accommodation but please note these are not restocked during your stay.

Promotional Material

You and/or the children in Park Lane Holiday Parks may be photographed for historical and marketing purposes, please let management know if there is any reason you cannot be photographed. Should your image be reproduced, you will have no interest in copyright of the image, which is the sole right of Park Lane Holiday Parks and Parky’s Fun Park. You will not be entitled to financial reimbursement for participation in photographs and/or their subsequent publication.

BIG4 Holiday Parks

BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4 Member Park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.

Privacy Policy

Park Lane Holiday Parks respects your privacy and are committed to protecting that privacy. Accordingly, we will only deal with your personal information in accordance with our privacy policy as stated below:

Collection of your Information

The type of information we collect includes:

  • your name and contact details
  • identification details
  • payment and transaction details
  • BIG4 Membership status and number (if applicable)
  • your computer IP address when visiting our website
  • records of your communications and interactions with us, such as previous visits with any of our parks
  • financial information for invoicing and payment of services, all credit card information is encrypted and secured

This personal information is necessary for us to carry out our business functions and does depend on the nature of our interactions with you.

How we collect Information

Generally, information is collected by us directly however we may also receive information about you from third parties. Information collect by us directly can be collected via:

  • any discussions we have with you, either in person or via telephone/email.
  • through guest feedback forms
  • through accounts and payments you make
  • through third parties, including companies booking on your behalf or online booking agents

Use and Disclosure of your Information

We will only use your personal information for the reasons we collected it. Unless we have first obtained your consent, these reasons and the parties to whom we might disclose it will be reasonably apparent to you when we collect your information and our use and disclosure of that information will only be for our business activities.

If we have marketed our products and services to you and you no longer wish to receive those sorts of communications from us, you should contact one of our operators on 1800 44 00 00 and we will ensure this is corrected. Any other use or disclosure we make of your personal information will only be as required by law.

Data Quality and Security

We will take all reasonable steps to:

  • make sure that the personal information we collect, use or disclose is accurate, complete and up to date
  • protect the information from misuse, loss or unauthorised access, modification or disclosure both physically and through computer security methods
  • destroy or permanently de-identify the information if it is no longer needed for any purpose.

Access to and Correction of your Information

If you would like access to any records of personal information we have about you or you believe any information we have about you requires correction, contact us on 1800 44 00 00


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