Terms & Conditions

Persons under 18

Persons under the age of 18 are not permitted to make a reservation.  We reserve the right to cancel any of these reservations.

Payment Terms

First nights rate is required as a security deposit with payment in full required 28 days prior to check in for bookings during peak periods, or 7 days prior to arrival for bookings during off-peak periods. If booking only one (1) night stay a payment in full is required when booking. When booking online, full payment is taken at time of booking.

Group bookings: First nights rate for each cabin/site is required as a security deposit with payment in full required 28 days prior to check in for bookings during peak periods, or 7 days prior to arrival for bookings during off-peak periods

Check-In Policy

Please note that all guests are required to have a credit card upon check in as a pre-authorisation/security for the booking. This pre-authorisation of $5.00 will be deducted per Cabin. This is not a charge to your account and will only be used in the case of any unexpected damages, excessive cleaning requirements and other loss found upon check out (fair wear and tear excluded). Cash bonds are not accepted.

Depending on the financial institution of the card used for the pre-authorisation, it is automatically released from the hold within 5-10 working days.

Cancellation Policy

Off-Peak Season Cancellation Policy

If more than 7 days notice is given for a reservation cancellation during off-peak season, guests will be refunded their full payment less a $50.00AUD cancellation fee per cabin or site. At least 7 days notice must be given for booking or date alterations. An administration fee of $50 per reservation will apply for each date change or change of cabin/site type made. Date changes are subject to availability.

If cancelling within 7 days of due arrival date no refund will be given.

If you do not notify the park of your cancellation or do not arrive by 10am the day after your scheduled arrival date, your booking will be cancelled and deposit forfeited.

Park Lane Holiday Parks reserves the right to cancel bookings for ‘no shows’.

Group Bookings: Upon booking for a group (10 or more bookings), a deposit of one night's stay is required per Cabin/Site. This deposit is non-refundable for cancellations within one month of the arrival dates. Any cancellation more than one month prior to the arrival date will incur a $50 administration fee per cabin/site booked and all remaining amounts will be refunded.

Peak Season Cancellation Policy

Includes public holidays, long weekends, school holidays and special events – bookings require a security deposit of the first nights tariff when booking. When booking online, full payment is taken at time of booking.

If more than 28 days notice is given for a reservation cancellation during peak season, guests will be refunded their full payment less a $50.00AUD cancellation fee per cabin or site. At least 28 days notice must be given for booking or date alterations. An administration fee of $50 per reservation will apply for each date change or change of cabin or site type made. Date changes are subject to availability.

If cancelling within 28 days of due arrival date no refund will be given.

If you do not notify the park of your cancellation or do not arrive by 10am the day after your scheduled arrival date, your booking will be cancelled and deposit forfeited.

Park Lane Holiday Parks reserves the right to cancel bookings for ‘no shows’.

Groovin' the moo (Bendigo Only)

If more than 60 days' notice from due arrival date is given for a Groovin' the Moo reservation cancellation, guests will be refunded their payments less a $50.00 administration fee per site.

If cancelling within 60 days from due arrival date, no refund will be given.

If you do not notify the park of your cancellation or do not arrive by 10am the day after your due arrival date, your booking will be cancelled and all payments will be forfeited. Park Lane Holiday Parks reserves the right to cancel booking 'no shows'.

Should the 2024 Groovin' the Moo event be cancelled, guests will be refunded their payments less a $50.00 administration fee per site. 

Payment Methods

You have the choice of one of the following payment options:

  • BPAY ®. Please refer to your booking confirmation for our BPAY ® Biller Code and Reference Number.
  • Visa or Mastercard at time of booking and for all on-line bookings. Please note, payments made by credit card will incur a transaction fee reflecting bank charges incurred by Park Lane Holiday Parks for these payments. Current fees are 1.5% of the transaction total for Visa & MasterCard payments over $500.00. (This does not apply to payments made online)
  • Direct deposit within 3 business days – please quote your reservation number to identify your payment. (not available for on-line bookings)

PAYMENT PLANS - NOW AVAILABLE

The minimum booking total for a payment plan is $500.00. Payable by credit or debit card, each instalment will incur a $2.50 administration fee. Each payment plan will be paid in equal instalments, with the guest choosing weekly, fortnightly or monthly increments. Instalments calculated automatically at checkout.

The final instalment is due the day prior to arrival. Should a payment be missed or declined, you may be charged a dishonour fee of $10.00 or your booking may be cancelled with the deposit forfeited. Standard cancellation policy applies for all cancellations.

Rate Inclusions for Bookings

All rates are quoted for 2 guests only

  • Extra person charge for cabin accommodation is:
    • Adults (14 years old and older) – $20 per person per night
    • Children (3 to 13 years old) – $15 per child per night
    • Infants (0 to 2 years old) – Free
  • Extra person charge for sites and ensuite sites is:
    • Adults (14 years old and older) – $15 per person per night
    • Children (3 to 13 years old) – $12 per child per night
    • Infants (0 to 2 years old) - Free

VISITOR DAY PASS

  • $10 per person
  • $30 per family/group (5 max)
  • 10am 'til 6pm.

We know that sometimes guests like to have friends and family come and visit them while staying at our park. Sometimes during peak seasons this can put a squeeze on our facilities which are primarily for guests, and therefore our facilities require extra maintenance. You and your group must be visiting a paying guest and be required to wear a wristband for the duration of your visit which can be collected from reception at the beginning of your visit. Visitors must have vacated the park by 6pm and are not allowed to stay overnight.

Accommodation Allocation

We endeavour to provide the accommodation you have booked, however we reserve the right to re-allocate to the same style of accommodation if deemed necessary.

Guarantee your site or cabin

As mentioned above, occasionally parks will need to re-allocate guests to same style accommodation in an effort to accomodate guest groups of varying sizes and requirements. However, if you would like to guarantee your site or cabin, we do offer a one-off $25 charge to lock in your accommodation choice. Please make sure ask your park at the time of your booking.

Cabin and Site capacity

  • Cabins – Extra persons complies with maximum cabin occupancy for each accommodation style.
  • Sites – A maximum of eight (8) persons per site.

Arrival and Departure times

Cabins

  • Check-in is 2.00pm
  • Check-out is 10.00am
  • If arriving after 6pm please contact the park prior to 6.00pm to make arrangements for after-hours arrival key or site allocations.

Sites

  • Check-in is 2.00pm (12pm for BIG4 Perks Members)
  • Check-out is 10.00am or by arrangement with management.
  • If arriving after 6.00pm please contact the park prior to 5.00pm to make arrangements for after-hours arrival key/site allocations

Late Check-out

A late checkout is available for all guests at a cost of $50.00 for cabins and $10 for powered sites until 12pm (subject to availability).

Early Departure

No refunds are available should you decide to shorten your stay after arrival.

Group Bookings

  • Park Lane Holiday Parks offer great deals for group/club bookings – please speak with management for specials and inclusions.
  • We require a nominated contact person for the group/club 
  • All bookings require a security deposit of one night's deposit when booking

WE WELCOME PETS!

At Park Lane Holiday Parks, we understand that your pets are a part of the family. That’s why we are happy to offer a wide range of pet friendly accommodation to suit your furry little friends.

As a family friendly park, the safety and comfort of all our guests is of the utmost importance. We welcome pets at the Park Managers discretion and other pets by negotiation. Guests can discuss their specific needs by contacting reception prior to booking and speaking to one of our friendly Guest Experience Officers.

We have a detailed Pet Policy that includes our pet fees/charges, pet criteria that must be met, plus Park Lane Petiquette - a guide to having your four legged friend stay with us.

Please click on this link to read our Pet Policy and don't hesitate to call us if there is any doubt or confusion when it comes to booking in your little buddy.

E-SCOOTERS and E-BIKES

For the safety and enjoyment of all our guests, Park Lane Holiday Parks prohibits the use of e-scooters, e-bikes, and other electronic sporting equipment within the park premises. This policy ensures a peaceful environment, reduces the risk of accidents, and protects our natural surroundings.

Guests found using such equipment will be asked to cease immediately, and repeated violations may result in eviction from the park without a refund. We appreciate your cooperation in maintaining a safe and serene holiday experience for everyone.

Bunk Beds

Please be advised: Work Law Health & Safety state that operators must comply with the Australian Standard AS/NZS 4220:2003 “Children under the age of 9 years are not permitted to use the top bunk, children must not play on top bunk”.  Please take this into consideration when making your booking.

Supplies

A complimentary starter pack of tea, coffee, sugar and soap are provided in your cabin accommodation but please note these are not restocked during your stay.

Promotional Material

You and/or the children in Park Lane Holiday Parks may be photographed for historical and marketing purposes, please let management know if there is any reason you cannot be photographed. Should your image be reproduced, you will have no interest in copyright of the image, which is the sole right of Park Lane Holiday Parks and Parky’s Fun Park. You will not be entitled to financial reimbursement for participation in photographs and/or their subsequent publication.

BIG4 Holiday Parks

BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4 Member Park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.

Privacy Policy

This Privacy Policy has been published to provide a clear and concise outline of how and when personal information is collected, disclosed, used, stored and otherwise handled by Park Lane Holiday Parks. The Policy relates to personal information collected by any means and by any technology.

1. Collection of Personal Information

Personal information is information or opinion from which an individual’s identity may be ascertained. The nature of personal information collected by Park Lane Holiday Parks generally comprises an individual’s name and contact details (including address, phone, fax and e-mail).

Park Lane Holiday Parks does not collect personal information unless it is necessary for BIG4 Park Lane Holiday Parks to perform one or more of its functions and activities.

Park Lane Holiday Parks will destroy personal information when it is no longer required for such functions and activities.

Park Lane Holiday Parks will generally collect personal information from you directly.

​2. Use and Disclosure of Personal Information

Park Lane Holiday Parks will use and disclose your personal information for the purpose for which the personal information was initially collected.

Park Lane Holiday Parks may also use that personal information for a purpose related to the initial purpose of collection if that other purpose would be within your reasonable expectations. Related purposes might include internal auditing and administration, adding your name to a contact list, guest list or invitation list or helping us to identify production and broadcast activities which may be of benefit or interest to you.

Park Lane Holiday Parks will not use or disclose your personal information for any other purposes without first obtaining your express or implied consent. Park Lane Holiday Parks may however be required to disclose your personal information without your consent if the disclosure is:

  • required or authorised by law;
  • required in order to investigate an unlawful activity;
  • required by an enforcement body for investigative activities; or necessary to prevent a serious and imminent threat to a person’s life, health or safety, or to public health or safety.

Generally, Park Lane Holiday Parks will retain your personal information within Australia and not use or disclose it overseas. However, on some occasions the information may need to be transferred overseas in order to perform one of the Park Lane Holiday Parks' functions or activities.

In these circumstances, Park Lane Holiday Parks will either obtain your express or implied consent or will use its best endeavours to ensure that your personal information will receive protection similar to that which it would have if the information were in Australia.

3. Direct marketing

From time to time Park Lane Holiday Parks may send you information regarding functions or activities.

If you do not wish to receive direct marketing information, please let Park Lane Holiday Parks know. Park Lane Holiday Parks will take immediate steps to ensure that you do not receive any direct marketing information in future.

4. Changes to this Policy

Park Lane Holiday Parks may change this Policy from time to time for any reason and will update the Policy accordingly.

Terminology

Welcome to the Park Lane Holiday Parks Web site. By using our site, you are agreeing to comply with and be bound by the following terms of use. Please review the following terms carefully. If you do not agree to these terms, you should not use this site. The terms "us" or "we" or "our" refers to Park Lane Holiday Parks, the owner of the website. The term "you" refers to the user or viewer of our website.

Copyright

The content, organisation, graphics, design, compilation, digital conversion and other matters related to the Site are protected under applicable copyrights, trademarks and other proprietary (including but not limited to intellectual property) rights. The copying, redistribution, use or publication by you of any such matters or any part of the Site, is strictly prohibited. You do not acquire ownership rights to any content, document or other materials viewed through the Site. Some of the content on the site is the copyrighted work of third parties.

Restrictions and Prohibitions on Use

Your access and use of the Site and any information, materials or documents therein are subject to the following restrictions and prohibitions on use: You may not (a) copy, republish, sell, lease, loan, transmit or otherwise make available in any form or by any means all or any portion of the Site or any content retrieved there from; (b) use of the Site or any materials obtained from the Site to develop, of as a component of, any information, storage and retrieval system, database, information base, or similar resource (in any media now existing or hereafter developed), that is offered for commercial distribution of any kind, including through sale, license, lease, rental, subscription, or any other commercial distribution mechanism.