Cancellation Policy

Off-Peak Season Cancellation Policy

If more than 7 days notice is given for a reservation cancellation during off-peak season, guests will be refunded their full payment less a $50.00AUD cancellation fee per cabin or site. At least 7 days notice must be given for booking or date alterations. An administration fee of $50 per reservation will apply for each date change or change of cabin/site type made. Date changes are subject to availability.

If cancelling within 7 days of due arrival date no refund will be given.

If you do not notify the park of your cancellation or do not arrive by 10am the day after your scheduled arrival date, your booking will be cancelled and deposit forfeited.

Should you depart earlier than your departure date for any reason, you may be charged for the full stay. 

Park Lane Holiday Parks reserves the right to cancel bookings for ‘no shows’.

Group Bookings: Upon booking for a group (10 or more bookings), a deposit of $100 is required per Cabin/Villa and $50 per powered or ensuite site. This deposit is non-refundable for cancellations within one month of the arrival dates. Any cancellation more than one month prior to the arrival date will incur a $50 administration fee per booking and all remaining amounts will be refunded.

Peak Season Cancellation Policy

Includes public holidays, long weekends, school holidays and special events – bookings require a security deposit of the first nights tariff when booking.

On-line: Full payment is taken at time of booking.

If more than 28 days notice is given for a reservation cancellation during peak season, guests will be refunded their full payment less a $50.00AUD cancellation fee per cabin or site. At least 28 days notice must be given for booking or date alterations. An administration fee of $50 per reservation will apply for each date change or change of cabin or site type made. Date changes are subject to availability.

If cancelling within 28 days of due arrival date no refund will be given.

If you do not notify the park of your cancellation or do not arrive by 10am the day after your scheduled arrival date, your booking will be cancelled and deposit forfeited.

Should you depart earlier than your departure date for any reason, you may be charged for the full stay. 

Park Lane Holiday Parks reserves the right to cancel bookings for ‘no shows’.

 

COVID-19 Cancellation Policy

If the following circumstances apply to you at the time of your booked check in date, the COVID-19 Cancellation Policy will apply to your booking. If you wish to cancel your booking and the following does not apply, the standard cancellation policy will apply to your booking.

  • You are required to self-isolate or stay at home in accordance with the Victorian Government COVID-19 guidelines during the dates of your stay. This includes:
    • Have contracted a confirmed case of coronavirus
    • All people who think they may have been in contact with a confirmed case of coronavirus
    • Between 2nd July and 19th August 2020, people who reside in metropolitan Melbourne or Mitchell Shire.

If the above applies to you, the following cancellation policy will apply to your booking:

  • Change of dates or a credit on your account for a 12 month period to re-book your stay, with no administration fee
    • If costs vary between booking dates, additional fees may apply
  • A full refund, less a $50.00AUD cancellation/administration fee